Orthodontic payment plans
Payment plans that start the same day, and never clip your fees.
Instalment schedules created from the signed agreement, collected by direct debit, tracked in your portal. Split agreements for two guardians, failed-payment alerts, full history. Processing at cost. Your treatment revenue stays yours.
What is included
Everything in-house payment plans need.
Schedule from the agreement
Deposit, instalments, payment day and term come straight from the treatment option the family signed. No re-typing, no spreadsheet.
Direct debit collection
Bank direct debit in New Zealand, BECS in Australia, pre-authorised debit in Canada. Cheapest and most reliable for instalments.
Split agreements
Two guardians, two shares, two mandates, each with their own payment day. Each sees only their own portion.
Payment-day picker
Families choose the day of the month that suits their pay cycle. Fewer failures, fewer awkward calls.
Failed-payment alerts
Same-day alert to your team, a message to the family from your clinic's own name, retry from the portal.
Full payment history
Every scheduled, collected, failed and recovered payment, per patient and per payer, visible to staff in one place.
Insurance-aware estimates
For Canadian practices, out-of-pocket estimates shown before the family agrees.
At cost, no revenue share
Processing passed through at the provider's cost. Never a percentage of what you collect.
Plain answers
The revenue-share question.
Why do some platforms charge a percentage of collections?
Because it scales with your success and is easy to sell as “we only win when you win”. In practice it means a growing practice pays more every year for the same software, and the fee is invisible in day-to-day accounts.
Hey32 charges one flat monthly plan per clinic. The larger you grow, the better value it gets.
What does in-house mean here?
The family pays your practice, into your bank account, on a schedule you set. Hey32 runs the mechanics: mandates, collections, reminders, alerts and records. There is no lender in the middle and no financing fee passed to the family.
Key facts
- Model
- In-house plans, your account
- Fees
- Processing at cost, no percentage
- Rails
- Direct debit NZ, BECS AU, PAD CA
- Split plans
- Two payers, two mandates
- Alerts
- Same-day failed-payment alerts
- Included in
- Every Hey32 plan
Questions
Payment plan questions
How do orthodontic payment plans work in Hey32?
The treatment option a family chooses flows from the signed agreement into a payment schedule: deposit, instalment amount, payment day and term. Collection runs by direct debit from the family's bank account, with reminders, failed-payment alerts and a full payment history in your portal. Nothing is re-typed between the consult and the first payment.
Do you take a percentage of our collections?
No, never. Some orthodontic financing and patient-engagement platforms charge a percentage of every treatment fee collected. Hey32 is one flat monthly plan per clinic. Payment processing is passed through at the provider's cost with no margin added.
Which payment methods are supported?
Direct debit is the default because it is cheapest and most reliable for instalments: bank direct debit in New Zealand, BECS direct debit in Australia, and pre-authorised debit in Canada. Card payments are available for deposits and one-off payments.
Can a plan be split between two guardians?
Yes. Split agreements let two payers each sign for their share, with their own schedule, payment day and direct debit mandate. Each sees only their own portion.
What happens when a payment fails?
Your team gets an alert the same day, the family gets a message from your clinic's own name, and the retry is handled from the portal. You see every failed and recovered payment in the payment history.
Is Hey32 a lender or a financing company?
No. Hey32 runs your own in-house payment plans. The money is collected into your account; there is no third-party lender, no credit decision and no financing fee for the family.
Does it handle insurance?
In Canada, treatment estimates can be insurance-aware so the family sees the expected out-of-pocket figure before agreeing. Claims themselves stay with your existing process.
See it yourself.
No demo calls, no sales deck. Walk the whole patient journey in an example brand, then start online when you're ready.
Or just say hey: hey@hey32.com