Orthodontic patient portal
Your own patient portal, on your domain, in your brand.
Your own branded patient app and portal: digital intake, chairside treatment planning, signed agreements, payment plans, messaging, online bookings, remote care, scans and records. Everything a family touches between the first enquiry and the last retainer check, in one place that looks like your practice and works alongside your existing practice management software.
Inside the portal
From enquiry to start, without the paperwork.
Your own patient app
The family keeps your practice on their phone: their treatment journey step by step, messages, guides, photos, forms and payments, with reminders arriving as notifications.
Online bookings
New patients book a consultation straight from your website into the times your team opens, with quick blocks for the days that change.
Digital intake forms
New patients complete medical history, consent and details before they arrive. It lands in their file, not on a clipboard.
Chairside treatment planning
Tap findings chairside and the plan writes itself: options, pricing, a letter to the referring dentist, and a presentation ready in the portal.
Agreements and signatures
Signed on screen, sealed with a tamper-evident hash, stored with a full audit trail, emailed to the family automatically.
Payment plans
Instalment schedules with direct debit collection, split agreements between guardians, failed-payment alerts, and full payment history.
Patient messaging
Text and email invites, reminders and replies from your clinic's own name and number. All logged, nothing lost.
Scans and records
Scans flow from your scanner straight into the patient's file, with photos, letters and documents alongside.
Patient education
Your own library of guides and young-patient content, in your voice, ready to hand to families from the portal.
Remote care
Families send photos between visits for a quick check, with a guided reply from your coordinator. Fewer unnecessary appointments.
Why it matters
Treatment acceptance is a workflow problem, not a sales problem.
Most practices lose starts in the gaps: the consult that ends with “we'll send you something”, the paper agreement that goes home and never comes back, the payment plan that takes a phone call to set up.
The Hey32 portal closes the gaps. The plan is ready before the family leaves the chair, the agreement is signed on the spot or from the couch that evening, and the payment plan starts the same day. Your team stops chasing paperwork and your conversion goes up without anyone becoming a salesperson.
Plain answers
What practices ask about patient portals.
Do we get a patient app as well as a portal?
Yes, and it is your app, not ours. The patient app carries your practice name and colours, shows the family their treatment journey step by step, and sends reminders as notifications rather than another phone call. There is no app-store download to chase: families tap a link, add it to their home screen, and it behaves like an app from then on.
The portal and the app are the same platform, so a form completed on the app is the form your team sees, and a photo sent for a smile check lands in your staff queue.
How does it fit with our practice management software?
It sits beside it. Your PMS keeps doing scheduling, clinical notes and billing. Hey32 handles the patient-facing side and the workflows your PMS was never designed for: presentation, agreements, instalments, messaging and marketing.
What does the team see?
A staff dashboard with the patient queue, intake submissions, treatment plans awaiting decisions, agreements awaiting signature, payment schedules and alerts, messaging, and the growth engine. One login, all locations, on an iPad or a desktop.
Key facts
- Domain
- Yours, in your brand
- PMS
- Works alongside it, replaces nothing clinical
- Signatures
- Drawn on screen, sealed, audit-trailed
- Payments
- Instalments by direct debit, at cost
- Data
- Stored in your region
- Devices
- Phones for families, iPads for the team
- App
- Branded patient app, no app-store download
Questions
Patient portal questions
What is an orthodontic patient portal?
A patient portal is the secure, logged-in part of your website where families complete intake forms, see their treatment plan and options, sign agreements, set up and view payment plans, and message your clinic. Hey32 runs yours on your own domain, in your brand, across all your locations.
Does the portal replace our practice management software?
No. Hey32 runs everything patients see and touch: website, portal, forms, treatment presentations, agreements, payment plans and messaging. Your clinical and scheduling software stays exactly as it is.
How does chairside treatment planning work?
The clinician taps findings chairside and the plan writes itself: diagnosis, treatment options with pricing for the patient, a letter to the referring dentist, and a portal-ready presentation. The chosen option flows straight into the agreement and the payment plan, so a consultation becomes a start without re-typing.
Are digital agreements legally sound?
Agreements are signed on screen with a drawn signature, sealed with a tamper-evident integrity hash, timestamped, and stored with a full audit trail. Signed copies go to the family by email. Electronic signatures are recognised in New Zealand, Australia and Canada for agreements of this kind.
Where is patient data stored?
In your region. New Zealand and Australian clinics are served from Australasian infrastructure, and Canadian clinics from infrastructure in Canada, with provincial privacy rules built into the platform.
Does the portal work on phones and tablets?
Yes. Families use it on their phones; your team uses it on iPads chairside and at the front desk. There is nothing to install.
Can the portal handle multiple locations?
Yes. One portal, in your brand, with each patient tied to the clinic where they are seen. Staff see the right location context everywhere, and reporting can be split by clinic.
See it yourself.
No demo calls, no sales deck. Walk the whole patient journey in an example brand, then start online when you're ready.
Or just say hey: hey@hey32.com